Return Policy

Thanks for choosing Mbata Store. We hope you have a pleasant shopping experience. Now we have launched online return & refund system and If at any time you are unsatisfied with your purchase, you can return the purchase or any part of them for refund, as long as your returned item is in the same condition as it was received (including original package boxes / bags / tags, gifts, sales invoices, etc.).

Return Rules

If the item you received is of problems (such as wrong quantity, wrong item, product damaged, texture or quality problem, etc.), please apply for return & refund within 15 days of receipt. What you need to do is describing specific problem and return reason, selecting corresponding return reason and uploading photos of item with problem and tracking info.  You can get full refund of the product price after your application is approved.

For the orders which have been Order Received but you still not received your order,you may apply for the Only Refund within 15 days since your order status change to be Received. Meanwhile you will have received this notification 'You can apply only Refund direct from your order Page if you didn't receive your order' which will be Sent via Push Text in app.

For all approved return application (including every return reason), customer needs to return the products to the office within 7 days, otherwise return(refund) can't be executed.

Products such as underwear, cosmetics, wigs, sex products, customized products, etc. cannot be returned and refunded unless there is quality problem with product itself. Please refer to the goods details before buying.

All refund will be sent back to the account you used for purchase automatically after return succeed. 

At present, Mbata Store only supports return & refund application, and do not support replacement service yet. Please make sure you follow these guidelines or else we may be unable to process your return.

Thanks for choosing Mbata Store, and may you enjoy your shopping. If you have any more questions, you can consult online customer service center.